Yes. Booking includes a bike selection step. Bikes already held or booked by other riders are not available.
How long is my spot held while I pay?
When a class needs a payment, your spot is held for 15 minutes. If the hold runs out you can restart the booking, subject to availability.
What if a class is full?
When a class is full and its waitlist is open, you can join the waitlist from the booking page. Availability always comes from the live schedule.
Cancelling
How do I cancel a booking?
Open My bookings in your account and choose Cancel. Before you confirm, you see exactly what happens to your payment or credit.
Until when can I cancel without penalty?
The studio’s standard cancellation window is 12 hours before class. A class can set its own window, so the booking page always shows the deadline that applies to you.
Do I get a refund when I cancel?
If you cancel within the window, the payment is refunded. If you cancel late, the payment is not refunded. For pass credits and membership benefits, the cancellation screen shows the result before you confirm.
Passes & memberships
What is the difference between a class pass and a membership?
A class pass is a set number of class credits, usually with an expiry. A membership is a plan with its own term and booking benefits. The pricing page lists the current price, term and credits of every product.
Where can I see my passes and bookings?
Sign in and open your account: My bookings, Passes & membership and Billing show everything you hold.
Your account
Do I need an account to book?
Yes. You can browse the schedule and pricing without one, but booking and buying need an account.
I forgot my password.
Use “Forgot password” on the sign-in page and follow the link we email to you.
Is the site available in French?
Yes. Use the EN | FR switch in the header or footer.
Contact
How can I contact the studio?
Email info@spinsanity.ca.
Still have a question?
Email the studio and the team will get back to you.
